Product: Phone System

Audience: Administrative Assistants

Overview

To record the greeting or message on an Auto Attendant, here are the directions to make it happen.  Just remember that if you want to change the number a prompt goes to, you have to let Tony know so he can make that change.

Tools/Equipment Needed

Phone

Voicemail Extension

PIN

Number of Auto Attendant

Directions

1. Dial auto attendant (*xxxx)
2. When you hear the greeting, press #*.
3. Enter YOUR phone extension (last 4).
4. Enter YOUR PIN then #.

Auto Attendant Prompts:

• For business hours prompts, press 1
  • For the welcome greeting, press 1
  • For the main menu prompt, press 2
  • To return to the prompt provisioning main menu, press the * key
• For afterhours prompts, press 2
  • For the welcome greeting, press 1
  • For the main menu prompt, press 2
  • To return to the prompt provisioning main menu, press the * key
• For the informational announcement , press 5
• To exit prompt provisioning, press the * key

Conclusion

For instructional/pedagogical questions, please contact your Building Administrator or Student Growth & Experience (SG&E) Level Coordinator.
For technical questions, please contact your building SPOC.