Cisco 8841 / 8851 User Guide

Written by Tony Ling

Updated at November 4th, 2022

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The Cisco 8841 & 8851 phones are exactly alike except the 8851 has a docking port and Bluetooth capability.

Buttons and Hardware Identification

Cisco IP Phone 8845 buttons and hardware

The following table describes the Cisco IP Phone 8800 Series Buttons.

1	Handset and Handset light strip	Indicates whether you have an incoming call (flashing red) or a new voice message (steady red).
2	Camera Cisco IP Phone 8845, 8865, and 8865NR only	Use the camera for video calls.
3	Programmable feature buttons and line buttons	Access your phone lines, features, and call sessions. When adding features to the phone line keys, you are limited by the number of line keys available. You cannot add more features than the number of line keys on your phone. For more information, see the Softkey, Line, and Feature Buttons section in the "Cisco IP Phone Hardware" chapter.
4	Softkey buttons	Access to functions and services. For more information, see the Softkey, Line, and Feature Buttons section in the "Cisco IP Phone Hardware" chapter.
5	Back, Navigation cluster, and Release	Back Return to the previous screen or menu. Navigation cluster Navigation ring and Select button—Scroll through menus, highlight items and select the highlighted item. Release End a connected call or session.
6	Hold/Resume, Conference, and Transfer	Hold/Resume Place an active call on hold and resume the held call. Conference Create a conference call. Transfer Transfer a call.
7	Speakerphone, Mute, and Headset	Speakerphone Toggle the speakerphone on or off. When the speakerphone is on, the button is lit. Mute Toggle the microphone on or off. When the microphone is muted, the button is lit. Headset Toggle the headset on. When the headset is on, the button islit. To leave headset mode, you pick up the handset or select Speakerphone .
8	Contacts, Applications, and Messages	Contacts Access personal and corporate directories. Applications Access recent calls, user preferences, phone settings, and phone model information. Messages Autodial your voice messaging system.
9	Volume button	Adjust the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook).

Softkey, Line, and Feature Buttons

You can interact with the features on your phone in several ways:

Softkeys, located below the screen, give you access to the function displayed on the screen above the softkey. The softkeys change depending on what you are doing at the time. The More ... softkey shows you that more functions are available.

Feature and line buttons, located on either side of the screen, give you access to phone features and phone lines.

Feature buttons—Used for features such as Speed dial or Call pickup, and to view your status on another line.

Line buttons—Used to answer a call or resume a held call. When not used for an active call, used to initiate phone functions, such as the missed calls display.

Feature and line buttons illuminate to indicate status.

LED Color and State	Normal Line Mode: Line Buttons	Normal Line Mode: Feature Buttons Enhanced Line Mode
Green, steady LED	Active call or two-way intercom call, held call, privacy in use	Active call or two-way intercom call, privacy in use
Green, flashing LED	Not applicable	Held call
Amber, steady LED	Incoming call, reverting call, one-way intercom call, logged into a Hunt Group	One-way intercom call, logged into a Hunt Group
Amber, flashing LED	Not applicable	Incoming call, reverting call
Red, steady LED	Remote line in use, Remote line on hold, Do Not Disturb active	Remote line in use, Do Not Disturb active
Red, flashing LED	Not applicable	Remote line on hold

Phone Screen Features

The phone screen shows information about your phone such as directory number, active call and line status, softkeys, speed dials, placed calls, and phone menu listings. The screen is made up of three sections: the header row, the middle section, and the footer row.

1	At the top of the screen is the header row. The header row displays the phone number, current date and time, as well a number of icons. The icons display when features are active.
2	The middle of the phone screen displays the information associated with the line and feature buttons on the phone.
3	The bottom row of the screen contains the softkey labels. Each label indicates the action for the softkey button below the screen.

Phone Icons

Your phone screen displays many icons. This section gives images of the common icons

Icons are in color or grayscale, depending on the screen.

Lines

Icon	Description
	Line/Directory Number
	Speed dial
	Intercom
	Held call
	Active call

Shared Lines

Icon	Description
	Incoming call on shared line.
	Shared line active by another user.

Recents

Icon	Description
	Incoming call
	Outgoing call
	Missed call

Expansion Module

Product Overview
The primary function of this expansion module is to provide additional keys for directory numbers, speed dial, or programmable feature keys.

The two illuminated page buttons below the expansion module display allow you to shift between the first and second page of 18 buttons, providing access to all 36 keys.

8851 guide cisco 8841

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