Guide For Submitting Hotspot Requests
Learn how to submit Hotspot requests using IIQ
Table of Contents
Product: T-Mobile Hotspot
Audience: Technology Services, Principals, OMs, Counselors, Family Advocates, Case Managers
Overview
Please use this process when submitting a request for a staff or student who has a need for a hotspot.
Staff requests need to be approved by the Principal or OM and student requests need to come from either the Principal, OM, Counselor, Family Advocate, or Case Manager.
Tools/Equipment Needed
- Incident IQ at https://csd509j.incidentiq.com/
Making a Hotspot Request
Incident IQ
- From the IIQ dashboard, select Ticket > + New Ticket
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/13453/3566101/1697646854077-image20231018-64-1aj4vor.png)
- Choose “NEW Equipment / App Requests
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/13453/direct/1697647023245-image.png)
- Select the option “Request new equipment"
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/13453/direct/1697647108367-image.png)
Filling out the requested information
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Describe your issue
- Provide information about the need for a Hotspot and, if for a staff member, details for approval if you are not the one able to approve of the request.
- If requesting multiple hotspots, indicate the number of people who will be using the hotspots and the location
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Device Type
- Select “Mobile Hotspot”
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Quantity of Device Requested
- Total number needed (you can usually have 3-5 people on one device depending what internet activities will be occurring)
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Reason for Device Request
- Give details of the need or refer to the description
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Recipient Name
- Who will be using the device
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AT Device
- Switch on to green if this is for an AT student, otherwise leave off
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Recipient Classification
- For staff, choose their classification; for students, choose “other”
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Recipient Location
- Building they work in or attend school at (so we know where to send it)
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Device Request Approved By
- Enter the name of the individual approving this request
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Account#
- Enter either 0 or N/A
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Date Needed
- Enter the date the student or staff member needs it by
- Please keep in mind that the processing of the request could take up to a week or longer depending on availability of devices
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Does this ticket contain protected student information
- Select “Yes” if the request is for a student
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Notify additional users?
- Please include your building SPOC
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Attach Files(s)
- If you are not one of the above that are allowed to approve hotspot requests, please include documentation of conversations showing that either the Principal or OM have approved the request
- Click “Submit Ticket” once you have entered all pertinent information
Conclusion
Once you have completed the request, please follow up with your building SPOC to ensure they are aware of the request and are checking on the status of your request.