MacBook Setup & Login

Published October 13th, 2023 by Miriam Swearingen

MacBook Setup Product: Apple MacBook Audience: Technology Services Revision Date: 08/18/2023   Overview This document reviews how to log staff members into a MacBook for the first time whether they are new staff or staff who needed their device replaced.   Tools/Equipment Needed MacBook Laptop Wifi or ethernet Adapter if using ethernet Optional Setu

Guide For Submitting Hotspot Requests

Published March 13th, 2023 by Miriam Swearingen

Product: T-Mobile Hotspot Audience: Technology Services, Principals, OMs, Counselors, Family Advocates, Case Managers Overview Please use this process when submitting a request for a staff or student who has a need for a hotspot.  Staff requests need to be approved by the Principal or OM and student requests need to come from either the Principal, O

Using & Requesting Parts In An iiQ Ticket

Published August 15th, 2023 by Miriam Swearingen

Product: iiQ Audience: Technology Services Revision Date:  Oct 4, 2022 Overview This document looks at how to request parts for a repair and how to add parts used in an iiQ ticket when repairing a device. The parts currently in the system are as follows: Chromebook keyboards Chromebook screens Chromebook batteries Chromebook LVDS Cable USB-C Multipo