Accessing Tech Support
Methods of contacting and receiving assistance from Technology Services
Written by Alison Bowden
Updated at September 9th, 2024
Table of Contents
Overview
Need tech support? This article will explain how to request technical assistance and where to submit tickets.
In-Person Support
Each school is assigned a dedicated technology staff member, commonly called a SPOC (Single Point of Contact). SPOCs are generally the fastest way to receive individualized and in-person support.
Technology Staff Locations and Phone Numbers
@
| Elementary School | Schedule | Staff | Phone |
|---|---|---|---|
| Adams - AD | -- | Support by DO staff | Help Desk: 541-757-3911 |
| Bessie Coleman - BC | T, F | Miriam Swearingen | 541-757-4550 |
| Franklin - FR | T | Kristy Wake | 541-757-4441 |
| Th | Mike Sloan | 541-757-5741 | |
| Garfield - GA | M,Th | Raul Quezada | 541-757-3993 or Cell: 541-740-1454 |
| Kathryn Jones Harrison - KJH | M, W | Miriam Swearingen | 541-757-4550 |
| Letitia Carson - LC | T | Raul Quezada | 541-757-3993 or Cell: 541-740-1454 |
| Th | Miriam Swearingen | 541-757-4550 | |
| Lincoln - LI | W, F | Raul Quezada | 541-757- 3993 or Cell: 541-740-1454 |
| Mt. View - MV | M-Th 8:30 AM - 1:30 PM | Stu Grater | 541-757- 5711 or Cell: 541-602-3152 |
| Secondary School | Schedule | Staff | Phone |
|---|---|---|---|
| Bridges (Western View Center) | -- | Support by DO staff | Help Desk: 541-757-3911 |
| Cheldelin | M, T, W, F | Mike Sloan | 541-757-5741 |
| College Hill - CH | Tuesday | Alex Darden | 541-757-3951 |
| Thursday | Matt Gough | 541-757-4373 | |
| Corvallis High School - CHS | M, W, Th, F | Alex Darden | 541-757-3951 |
| Crescent Valley High School - CV | M, T, W, F | Matt Gough | 541-757-4373 |
| Franklin - FR | T | Kristy Wake | 541-757-4441 |
| Th | Mike Sloan | 541-757-5741 | |
| Linus Pauling - LP | M, W, Th, F | Kristy Wake | 541-757-4441 |
| District Office Staff | Schedule | Staff | Phone |
|---|---|---|---|
Admin |
M-F 8:30 AM - 5:00 PM | Brian Schaffeld | 541-757-4524 |
| M-F 7:00 AM - 3:30 PM | Emily Dray | 541-757-5886 | |
Systems and Data |
M-F 7:30 AM - 4:00 PM | Tony Ling | 541-757-5757 |
|
MTWF: 6:30 AM - 5:00 PM Th: Off |
Alison Bowden | 541-757-3847 | |
| M-F 8:30 AM - 5:00 PM | Zach Dixon | 541-757-3892 | |
Network |
M-Th 6:30 AM - 5:00 PM | Angela Greensweight | 541-757-3822 |
| T-F 6:30 AM - 5:00 PM | Francisco Gonzalez | 541-766-4706 | |
Devices |
M 6:00 AM - 5:00 PM T,W 6:30 AM - 5:00 PM F: Off |
Kristen Gradwohl | 541-766-4703 |
| T-F 6:30 AM - 5:00 PM | Justin Hogue | 541-757-4371 | |
Classroom Technology |
M-F 7:30 AM - 4:00 PM | Brendon Poore | 541-757-3810 |
| M-Th 6:30 AM - 5:00 PM | Daniel Elliott | 541-757-4388 |
Tech 2 Coverage/Depth Chart
Technology coverage for Adams and Bridges will be provided by the District Office Tech 2s. The preferred method for receiving technology support is through Incident IQ (for routine requests). For urgent requests, please utilize the Technology Services Help Desk: (541) 757-3911.
Each has a designated day to be the Primary (first) Tech on call. They have created a “depth chart” for coverage if someone is out/on vacation/or otherwise engaged when an urgent request comes in.
Typically, a Tech 2 will check in with the Office Staff at Adams and Bridges, review the service ticket queue in Incident IQ. Resolve urgent service tickets, and prioritize ticket resolution and other Tech 2 duties as needed.
Monday |
Tuesday |
Wednesday |
Thursday |
Friday |
|
First |
Alison |
Francisco |
Daniel |
Justin |
Zach |
Second |
Zach |
Justin |
Alison |
Daniel |
Francisco |
Backup |
Brendon* |
Zach |
Justin |
Francisco |
Daniel |
Tickets
Submit a ticket to the Technology Service Center using this link or the shortcut in ClassLink.
Visit our guide on submitting tickets if you are unfamiliar with this process or need a refresher on using the Technology Service Center.
Help Desk
You can call our Help Desk to receive phone support.
541-757-3911
Monday - Friday
8:00 AM - 5 PM
