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Bottom Line Up Front Using passphrases instead of simple passwords will significantly increase your account security As staff with access to protected student data, we must follow all current cybersecurity measures and prevent data breaches to the best of our abilities Password vs Passphrase You are probably familiar with typical password requiremen
Bottom Line Up Front KnowBe4 is our district's cybersecurity training tool for building staff awareness regarding digital fraud and providing ongoing cyber safety training. KnowBe4 also offers the Phish Alert Button (PAB), a tool that empowers users to report suspicious or harmful emails directly to Tech Services. Phish Alert Button (PAB) With a s
Product: Lightspeed 975 Instructional Audio System with Flexmikes Audience: SPOCs and staff in classrooms with 975 units installed Overview Most Lightspeed units will be installed with their Flexmikes already paired. However, there are a few situations where manual pairing or unpairing will need to be performed. When replacing a Flexmike, the ne
Product: CTL Chromebooks Audience: Any Chromebook user Overview For issues that aren't clearly related to hardware damage (eg cracked screen, missing keys, broken hinge), the following troubleshooting is recommended. Many Chromebook problems can be solved with a simple reboot and account removal. If the issue persists after these two attempted s
Product: Epson iProjection software Audience: Staff in classrooms with a networked Epson brand projector Overview This article will help you wirelessly connect to your Epson projector without using an HDMI cable. Your projector must be networked (connected to the internet) for this software to work. To see if this applies to your projector, cont
Product: Lightspeed 975 Access System Audience: Staff in classrooms with Lightspeed 975 installed Overview The Lightspeed Access System is a classroom tool that allows you to amplify your voice or computer audio over classroom speakers installed in the ceiling. Most classrooms at the secondary level should already have this system installed or
Product: Web browsers Audience: Staff/Students Overview Browser notifications can be harmful when exploited by malicious actors for phishing attacks, malware distribution, displaying unwanted content, and distracting users from legitimate alerts. To protect against these harmful practices, exercise caution when interacting with browser notifica
Product: PaperCut Print Deploy (district printing system) Audience: Windows and MacOS users Overview Use this document to learn how to Print from a Windows or MacOS computer using our Print Management System, PaperCut. Tools/Equipment Needed District-assigned computer (Windows or MacOS) District printer Find/Add a Printer Click on the printer ic
Bottom Line Up Front This article aims to clarify key terms and concepts related to MFA and cybersecurity, emphasizing the importance of using the correct terminology for clearer and more effective communication. Definitions 2FA (two-factor authentication) or MFA (multi-factor authentication): an additional layer of authentication beyond a username/
Overview Need tech support? This article will explain how to request technical assistance and where to submit tickets. In-Person Support Each school is assigned a dedicated technology staff member, commonly called a SPOC (Single Point of Contact). SPOCs are generally the fastest way to receive individualized and in-person support. Technology Staf
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