Contact Us
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
Alison Bowden
6
Article
Last Month
-83.33%
Service and Supplies for Copiers and Printers
Published February 22nd, 2023 by Alison Bowden
Bottom Line Up Front Schools and Departments manage copier/printer service and supply needs. Technology Services purchases copiers/printers and manages district service contracts. Expectations The district is under contract with CTX and must abide by the terms of the agreement. When issues arise, the school or department staff will call the appropri
Duo User Guide
Published July 11th, 2023 by Alison Bowden
Overview To combat potential cyber threats, CSD 509J uses Duo Security for multi-factor authentication (MFA) to add an extra layer of security to your accounts. MFA requires users to provide two or more pieces of evidence to verify their identity, reducing the risk of unauthorized access. Duo offers a user-friendly MFA solution with various auth
How to Print with PaperCut
Published January 30th, 2024 by Alison Bowden
Product: PaperCut Print Deploy (district printing system) Audience: Windows and MacOS users Overview Use this document to learn how to Print from a Windows or MacOS computer using our Print Management System, PaperCut. Tools/Equipment Needed District-assigned computer (Windows or MacOS) District printer Find/Add a Printer Click on the printer ic
KnowBe4 Security Awareness Training
Published July 21st, 2023 by Alison Bowden
Bottom Line Up Front KnowBe4 is our district's cybersecurity training tool for building staff awareness regarding digital fraud and providing ongoing cyber safety training. KnowBe4 also offers the Phish Alert Button (PAB), a tool that empowers users to report suspicious or harmful emails directly to Tech Services. Phish Alert Button (PAB) With a s
App Request Process
Published April 14th, 2023 by Alison Bowden
App Request Overview Starting in the 24-25 school year, all app requests must be submitted through the Technology ticketing system, Incident IQ. This process has been changed to improve response time to new requests and keep all ticket records in a single system. When submitting an app request, several stages of approval must be passed to determine
Disable Browser Notifications
Published July 31st, 2023 by Alison Bowden
Product: Web browsers Audience: Staff/Students Overview Browser notifications can be harmful when exploited by malicious actors for phishing attacks, malware distribution, displaying unwanted content, and distracting users from legitimate alerts. To protect against these harmful practices, exercise caution when interacting with browser notifica
Phishing / Spam Emails
Published November 7th, 2022 by Alison Bowden
Product: Gmail (email) Audience: All Staff Overview Learn to identify the key indicators of phishing emails, how to report them, and the difference between phishing and spam. As a quick reference, the PAB (Phish Alert Button) is an orange fishhook icon available in Gmail either at the top of the message window or on the right sidebar. Using the PA
Windows Keyboard Shortcuts
Published December 27th, 2024 by Alison Bowden
Product: Computers running Windows operating system 10+ Audience: All users Overview The Windows key (also known as win, start, or OS key) is a keyboard key that can be used in shortcuts on computers running the Microsoft Windows operating system. Microsoft Support offers a longer list of shortcuts: https://support.microsoft.com/en-us/windows/key
Clearing Cache and Cookies in a Browser
Published May 2nd, 2024 by Alison Bowden
Product: Web Browsers (eg Chrome, Safari, Firefox, Edge, etc) Audience: All users Overview This article will teach you how to clear the cache and cookies in your browser. This process is commonly used in troubleshooting performance issues with websites. While every browser has this capability, the steps to accomplish this task may be slightly diff
Lightspeed 975 Flexmike Pairing/Unpairing
Published February 1st, 2023 by Alison Bowden
Product: Lightspeed 975 Instructional Audio System with Flexmikes Audience: SPOCs and staff in classrooms with 975 units installed Overview Most Lightspeed units will be installed with their Flexmikes already paired. However, there are a few situations where manual pairing or unpairing will need to be performed. When replacing a Flexmike, the ne
Lightspeed Classroom Voice/Sound Amplification
Published January 13th, 2023 by Alison Bowden
Product: Lightspeed 975 Access System Audience: Staff in classrooms with Lightspeed 975 installed Overview The Lightspeed Access System is a classroom tool that allows you to amplify your voice or computer audio over classroom speakers installed in the ceiling. Most classrooms at the secondary level should already have this system installed or
Wireless Projection with Epson iProjection
Published January 10th, 2023 by Alison Bowden
Product: Epson iProjection software Audience: Staff in classrooms with a networked Epson brand projector Overview This article will help you wirelessly connect to your Epson projector without using an HDMI cable. Your projector must be networked (connected to the internet) for this software to work. To see if this applies to your projector, cont
Technology Purchasing & Equipment Requests
Published July 23rd, 2024 by Alison Bowden
Submit a ticket for Technology Purchasing & Equipment Requests Open the Technology Service Center Also known as IncidentIQ, there are two easy methods of accessing the ticketing system: Use this link and log in with Google - https://csd509j.incidentiq.com/ Use ClassLink Technology Service Center shortcuts can be found in the CSD Suite and Instr
Basic Chromebook Troubleshooting
Published February 13th, 2023 by Alison Bowden
Overview For issues that aren't clearly related to hardware damage (eg cracked screen, missing keys, broken hinge), the following troubleshooting is recommended. Many Chromebook problems can be solved with a simple reboot and account removal. If the issue persists after these two attempted steps, contact your building SPOC for further support. Hard
CSD Password Procedures
Published July 21st, 2023 by Alison Bowden
Bottom Line Up Front Using passphrases instead of simple passwords will significantly increase your account security As staff with access to protected student data, we must follow all current cybersecurity measures and prevent data breaches to the best of our abilities Password vs Passphrase You are probably familiar with typical password requireme
Accessing Tech Support
Published July 24th, 2023 by Alison Bowden
Overview Need tech support? This article will explain how to request technical assistance and where to submit tickets. In-Person Support Each school is assigned a dedicated technology staff member, commonly called a SPOC (Single Point of Contact). SPOCs are generally the fastest way to receive individualized and in-person support. Technology Staf
Duo Technical Terminology and Definitions
Published March 6th, 2024 by Alison Bowden
Bottom Line Up Front This article aims to clarify key terms and concepts related to MFA and cybersecurity, emphasizing the importance of using the correct terminology for clearer and more effective communication. Definitions 2FA (two-factor authentication) or MFA (multi-factor authentication): an additional layer of authentication beyond a username/
Load More
