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Justin Hogue
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Chromebook Functionality Verification List
Published November 7th, 2023 by Justin Hogue
Chromebook Functionality Verification List Use this list to verify the functionality of a chromebook after receiving one for repairs. If all of these items check out, then re-issue the device in question. If you run into problems with any of these perform the needed repairs and move on to the next. Reach out with the ticket number if you need assist
IT Tickets: Technology Service Center User Guide
Published July 11th, 2023 by Justin Hogue
Product: Technology Service Center (Incident IQ or IIQ) Audience: CSD staff Overview Please use this document when you have a request or need from the technology department at the Corvallis School District. Tools/Equipment Needed Device with a browser Accessing the Technology Service Center There are two easy methods of accessing the ticketing
Replacing Mainboard - Backend Steps
Published April 29th, 2025 by Justin Hogue
Product: Chromebooks Audience: SPOC Overview Doing a CB mainboard repair also requires a few backend steps to ensure that both iiq and Google Admin are correctly configured for future management of the freshly repaired device. This document assumes that you’ve done the physical repairs and you’ve enrolled the device into our environment. Tools/Equip
How to troubleshoot profile vs device related issues
Published March 13th, 2025 by Justin Hogue
Key indicators of a device-related issue: Multiple users affected on the same device: If multiple users experience the same issue on a single device, it's likely a hardware or device driver problem. Device manager errors: Check Device Manager for yellow exclamation marks indicating potential hardware issues with specific devices. Physical damage:
Routine Maintenance Task List for Windows Devices
Published November 2nd, 2023 by Justin Hogue
Maintenance Checklist for Windows Machines Please read over the list prior to scheduling time to work on the machine. Run all of these items to clean up the Windows basedcomputers for their maintenance cycle. If you run them in the order presented the final parts will actually go faster as you move through the list. Reach out if you have any quest
Intune Company Portal
Published October 18th, 2023 by Justin Hogue
Overview This document should give you an overview of the company portal for windows devices. This will allow users to install software on an Intune enrolled device without requiring administration credentials for elevation. Tools/Equipment Needed A Windows device that is assigned to a staff member. Locating the company portal Step 1 Click on the s
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