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Cisco 7941 / 7961 User Guide

Written by Tony Ling

Updated at November 4th, 2022

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The Cisco 7961 & 7941 phones are exactly alike except the 7941 has only two line buttons and the 7961 has six. 

Product Small Photo
Product Small Photo

7941

7961

Buttons and Hardware Identification

 


The following table describes the buttons and hardware on the phones.

 

Item

Description

1

Programmable buttons

Depending on configuration, programmable buttons provide access to:

  • Phone lines (line buttons) and intercom lines
  • Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature)
  • Web-based services (such as a Personal Address Book button)
  • Call features (such as a Privacy, Hold, or Transfer button)

Buttons illuminate to indicate status:

Green, steady—Active call or two-way intercom call

Green, flashing—Held call

Amber, steady—Privacy in use, one-way intercom call, DND active, or logged into Hunt Group

Amber, flashing—Incoming call or reverting call

Red, steady—Remote line in use (shared line, BLF status or active Mobile Connect call)

2

Phone screen

Shows call features.

3

Footstand button

Enables you to adjust the angle of the phone base.

4

Messages button

 

Auto-dials your voice message service (varies by service).

5

Directories button

 

Opens/closes the Directories menu. Use the button to access call logs and directories.

6

Help button

 

Activates the Help menu.

7

Settings button

 

Opens and closes the Settings menu. Use the button to change phone screen contrast and ring settings.

8

Services button

 

Opens and closes the Services menu.

9

Volume button

 

Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook).

10

Speaker button

 

Toggles the speakerphone on or off. When the speakerphone is on, the button is lit.

Selects the speakerphone as the default audio path and initiates a new call, picks up an incoming call, or ends a call. During a call, the button is lit green.

The speakerphone audio path does not change until you select a new default audiopath (for example, by picking up the handset).

If external speakers are connected, the Speakerphone button uses these speakers as the default audio path.

11

Mute button

 

Toggles the microphone on or off. When the microphone is muted, the button is lit.

12

Headset button

 

Toggles the headset on or off. When the headset is on, the button is lit.

Selects the headset as the default audio path and initiates a new call, picks up an incoming call, or ends a call. During a call, the button is lit green.

A headset icon in the phone screen header line indicates that the headset is the default audio path. This audio path does not change until you select a new default audio path (for example, by picking up the handset).

13

Navigation button

 

Enables you to scroll through menus and highlight items. When the phone is on-hook, displays phone numbers from your Placed Calls log.

14

Keypad

Enables you to dial phone numbers, enter letters, and choose menu items.

15

Softkey buttons

 

Each button activates a softkey option (displayed on your phone screen).

16

Handset light strip

Indicates an incoming call or new voice message.

 
 

Line and Call Icons

Your phone displays icons to help you determine the call and line state.

Icon

Line or Call State

Description

On-hook line

No call activity on this line.

Off-hook line

You are dialing a number or an outgoing call is ringing.

Connected call

You are connected to the other party.

Ringing call

A call is ringing on one of your lines.

Call on hold

You have put the call on hold. See Hold and Resume.

Remote-in-use

Another phone that shares your line has a connected call. See Shared Lines, for details.

Reverting call

A holding call is reverting to your phone. See Hold and Resume.

Authenticated call

See Secure Calls.

Encrypted call

See Secure Calls.

BLF-monitored line is idle

See Busy Lamp Field Features.

BLF-monitored line is in-use

See Busy Lamp Field Features.

BLF-monitored line is ringing (BLF Pickup)

See Busy Lamp Field Features.

Line in Do Not Disturb (BLF feature)

See Busy Lamp Field Features.

Idle Intercom line

The intercom line is not in use. See Intercom Calls

One-way intercom call

Note 

The intercom line is sending or receiving one-way audio. See Intercom Calls.

Two-way intercom call

You press the intercom line to activate two-way audio with the intercom caller. See Intercom Calls.

 
 

Phone Screen Features

The following figure shows how your main phone screen may look with an active call.


1

Primary phone line

Displays the phone number (directory number) for your primary phone line. When several feature tabs are open, the phone number and the time and date display alternately in this area.

2

Programmable buttons

Serve as phone line buttons, intercom line buttons, speed-dial buttons, phone service buttons or phone feature buttons. Icons and labels indicate how these buttons are configured.

3

Softkey labels

Displays a softkey function for the corresponding softkey button .

4

Status line

Displays audio mode icons, status information, and prompts.

5

Call activity area

Displays current calls per line, including caller ID, call duration, and call state for the highlighted line (standard view). See Line and Call Definitions, and Multiple Calls.

6

Phone tab

Indicates call activity.

7

Feature tabs

Indicate an open feature menu. See Feature Buttons and Menus.

Note

The Messages, Directories, and Services screens on your phone may appear in Normal mode or in Wide mode depending on how your phone has been set up. A phone window in Wide mode spans the entire width of the phone screen. However, neither you nor your administrator can adjust the phone screen viewing mode.

 
 

Feature Buttons and Menus

Press a feature button to open or close a feature menu.

If you want to...

Then...

Open or close a feature menu

Press a feature button:

Messages

Services

Directories

Settings

Help

Scroll through a list or menu

Press the Navigation button.

Go back one level in a feature menu

Press Exit. Pressing Exit from the top level of a menu, closes the menu.

Switch between open feature menus

Press a feature tab. Each feature menu has a corresponding tab. The tab is visible when the feature menu is open.

 
 

 

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