Product: iiQ

Audience: Technology Services

Revision Date: Oct 4, 2022

Overview

This document looks at how to request parts for a repair and how to add parts used in an iiQ ticket when repairing a device. The parts currently in the system are as follows:

• Chromebook keyboards
• Chromebook screens
• Chromebook batteries
• Chromebook LVDS Cable
• USB-C Multiport Adapters
• Chromebook Cameras (Modules A & C)
• Chromebook hinge (Left & Right)
• Chromebook hinge Cap (Left & Right)
• Chromebook Replacement Covers 
   

Tools/Equipment Needed

• iiQ

Parts Request

Process

• To request a part for a ticket, go to the menu bar for Parts, Actions, Comments and Shortcuts and select Shortcuts.
• A drop down menu will appear. Select Part Request
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• A window will pop up asking to apply the shortcut; select Apply 1 action to ticket
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  • This will create a subtask for the ticket
• In the Subtasks area of the ticket, select the ticket created by the shortcut
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• Select either More > Edit Custom Fields or the pencil beside Parts Request
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• A window will come up to edit the Parts Request section
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• Under parts request, a drop down menu will appear when you click on Select a value
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• Choose the part that you need and click Save

Adding parts used to a ticket

Process

• In the ticket, there will be a button next to the “+ Action” button called “Part”
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• In the search window that pops up, if this is a Chromebook part, start typing the model (NL7…) and that will automatically bring up the different parts available
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• Select the part you are using and click Continue
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• Put in the quantity being used and check to make sure all information (such as the location) is correct 
  • If you need to change the location, select the “Back” button and choose your location, select “Continue” and then select “Add Part to Ticket” if all information is correct.
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  • 
• Once you select “Add Part to Ticket” the part will be added to the ticket
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• Note: you will still need to add an action to resolve the ticket

Conclusion

Adding parts used to a ticket allows the department to keep track of how many each building has of a specific part, allowing us to send more as parts get low. This also helps to track how many of a particular part is being used throughout the year. The parts request system notifies inventory when you need a part that you have either run out of or do not keep on hand that is needed for the repair.