Overview

This document should give you an overview of the company portal for windows devices. This will allow users to install software on an Intune enrolled device without requiring administration credentials for elevation. 

Tools/Equipment Needed

• A Windows device that is assigned to a staff member.

Locating the company portal

Step 1

• Click on the start button and type “company portal”, open the available option.
• 

Step 2

• Once you have the company portal loaded it will ask you to specify your device type, this is an important step. Make sure you select your exact equipment type as it will affect the install process. If you set this incorrectly software might not function properly.

Step 3

• After you have selected the device type the company portal will load the available software and it will show you what is installed and what is available to install.  
  • 

Step 4 

• Find the app you want to install from the list, scroll to the right if you can’t find what you’re looking for on the first page. Click on the app and the install button will be on the upper right as seen.
  • 
• Once you click on the install button you can confirm it's working when you see the download .pending pop up on the top part of the company portal as seen in the image. 
  • 
• Once you see the blue arrow showing your app is installed you’re now good to go! Have fun with your new software. 
  • 

How to sync the user to the Intune servers 

Sometimes you may want to check in with the servers when you’re seeing unexpected behavior. 

Step 1

• Open the company portal and confirm that the user is correctly assigned to the device. While on the apps tab scroll down past the applications and check the device status. 
  • 
• Click the gear button at the lower left corner. 
• Click the Sync button at the top. 
  •  

Troubleshooting section 

Some helpful tips while showing new users the portal

• If you’re getting an access error regarding the ability to install, reach out to the device team with the hostname of the machine, and user. They need to be assigned to their device in Intune for some softwares, but others will work regardless of the assignment or not. 
• If the company portal doesn’t show the apps that you’re expecting to see please reach out to the device team as well as sometimes the repository can be in the incorrect mode and we’re looking for more information as to when this happens. 
• If a program gives a compatibility error, or version issues please let us know and we can update the programs. 
• If software that you expect to see is missing, or has been recently added and isn’t appearing in the portal run the sync option as described above. 

Request a program to be added to company portal

Step 1

• Please note that software that requires licensing will still need to go through a purchasing process. If the software is licensed to a specific building and you provide an installer for the request please indicate that you need it set to a specific location and not put in the general catalog when creating your request ticket. 
  • Free software that can be used for all staff to improve experience or workflow are always welcome!   
• Create an IIQ ticket under the “Other Requests” then select “Technology Equipment and App Requests” and finally “Request New Application”. Type the following in the description field Please add software - "Insert link to software here" into the company portal for staff use. Insert the link to the software you’d like added into the quoted portion. You can use a google drive link if you have an installer package already in your possession. 
  • 

Conclusion

At this point you should be able to assist staff with installing software on intune machines without the use of an elevated credential. You should also be able to request additional software that you find staff making frequent requests for.

For instructional/pedagogical questions, please contact your Building Administrator or SG&E Level Coordinator.

For technical questions, please contact your building SPOC.