App Request Overview

Starting in the 24-25 school year, all app requests must be submitted through the Technology ticketing system, Incident IQ. This process has been changed to improve response time to new requests and keep all ticket records in a single system. 

When submitting an app request, several stages of approval must be passed to determine whether it can be deployed to students. These stages of approval include Building Admin (for paid apps), SG&E Instructional Review, SpEd Instructional Review (for apps that address a specific accommodation), and Technical Review.

Submit an App Request

All app requests must be submitted through the Technology ticketing system, Incident IQ. 

To place the correct ticket type, select NEW Equipment / App Requests > Submit App Request

For a refresher on how to open tickets with Incident IQ, visit our Ticket Tutorial article.

Ticket Process

When filling out the ticket details, please include as much information as you can.  The more details, the less "sleuthing" T&L, SPED, and Tech will need to do in order to answer your request. 

Once your ticket is submitted, it will be sent for approval to specific teams depending on the app request details. As soon as a specific department or team has completed their review, you will be notified via email. If you have any questions during the review or deployment process, you may comment in the ticket or respond to any of the emailed ticket updates. 

App Request Visual Workflow

 This flowchart demonstrates the app request process as it progresses through several layers of approval.